Account & Billing

This reference explains how Varen's billing model works, what your credit balance represents, and how to read the usage ledger.

The pricing model

Varen uses a two-part pricing model. A flat monthly subscription covers access to the platform — your account, your node connection, and all 14 adviser domains. On top of that, inference usage — the AI responses you receive — is billed separately based on what you actually use. Quiet months cost less. Heavy research months, where you're asking many questions and receiving long, detailed responses, cost more.

This structure is intentional. It means you're not paying for adviser access you didn't use, and it means the model quality is not limited by a tier. You always get the best response the system can produce. You pay for how much you use, not for a package of usage you may or may not exhaust.

Opening the Account window

The Plan / Credit block at the top of the navigator shows your current plan name and remaining credit balance at a glance. Click it to open the full Account window, which shows your subscription details, credit balance, and the usage ledger. The Account window can also be accessed from the account menu.

Understanding your credit balance

Credit is your prepaid balance in AUD. Each AI response you receive consumes a small amount of credit — the exact amount depends on the length of your question, the amount of context retrieved from your knowledge base, and the length of the response. Short conversational exchanges consume very little credit. Long, research-intensive sessions with uploaded documents and detailed responses consume more.

The balance shown in the Account window updates automatically every five minutes during an active session, and immediately after each completed response. The balance displayed in the navigator at the top of the left panel is the same figure, updated on the same schedule.

The usage ledger

The Account window shows a ledger of every transaction in the last 60 days. Each row in the ledger shows the date and time, a description of the transaction (credit added, subscription charge, or inference charge), and the amount in AUD. The running balance after each transaction is shown so you can see exactly how your balance has changed over time.

The ledger gives you complete visibility into what you've used and when. If you want to understand a month's usage pattern — whether most of your usage came from a specific period of intensive research, for example — the ledger is the right place to look.

Adding credit

Contact your administrator to add credit to your account. When credit is added it appears in the ledger immediately as a positive entry, and the balance shown in the navigator and Account window updates to reflect the new amount. Credit does not expire as long as your account remains active.